Withdrawal Information of Legal Consultants AZ BV

1 Details of the service provider

2 When the right of withdrawal applies

For an agreement for services concluded at a distance or off-premises, a consumer in principle has fourteen days to reconsider. An agreement is, for example, concluded at a distance when the offer and acceptance take place entirely via website, client portal, email or telephone, without simultaneous physical presence.

The cooling-off period starts on the day after the agreement is concluded. Where the law provides an exception, the right of withdrawal does not apply, or does not apply in full. LCaz informs the consumer of this when a specific exception applies.

3 How the consumer can withdraw

The consumer withdraws from the agreement by sending an unambiguous statement to LCaz before the end of the cooling-off period. This can be done:

• –by email to secretariaat@legalconsultantsaz.nl;
• –by post to Postbus 2015, 5600 CA Eindhoven, the Netherlands;
• –using the model form in article 8;
• –via the online withdrawal function, where available for the online agreement.

Use of the model form is not mandatory. The consumer must, however, make clear that the agreement is being withdrawn from. It is sufficient that the statement is sent before the end of the period. LCaz confirms receipt of an electronic withdrawal on a durable medium, such as by email.

4 Consequences of withdrawal

After a valid withdrawal, LCaz refunds the amounts to which the consumer is entitled. Repayment takes place without undue delay and no later than within fourteen days of receiving the withdrawal statement, using the same payment method as was used to pay, unless the consumer expressly agrees to another free method.

When no work has yet started, no fee is owed for the service. External costs already incurred are only charged when this is legally permitted and the consumer has been correctly informed of this in advance.

5 Starting work within the cooling-off period

LCaz starts work within the cooling-off period only when the consumer expressly requests this. This request is recorded separately in the Engagement Letter 2.0 or on another durable medium.

If the consumer withdraws after performance has started at their express request, a proportionate amount may be owed for the part already performed. This applies only when LCaz has provided the legally required information in advance. The amount is calculated based on the agreed total price or, when that price is excessive, based on the market value of the part performed.

6 Full performance within the cooling-off period

The right of withdrawal lapses after full performance of the service only when:

• –the consumer has expressly agreed in advance to the start and full performance within the cooling-off period; and
• –the consumer has stated in advance that they understand that the right of withdrawal lapses after full performance.

If only part of the service has been performed, the right of withdrawal does not lapse entirely. In the event of a valid withdrawal, only the legally permitted proportionate amount may then be owed.

7 Statements for immediate start

This part is completed only when the consumer wants LCaz to start before the cooling-off period ends:

• I expressly request Legal Consultants AZ B.V. to start the service before the end of the statutory cooling-off period.
• I understand that, on withdrawal after the start, I may owe a proportionate amount for the part already performed, provided the required statutory information has been correctly provided.
• I agree to full performance within the cooling-off period and acknowledge that my right of withdrawal lapses once the service has been fully performed.

Name of consumer

Case number

Date

Signature

8 Model withdrawal form

Complete and return this form only if you wish to withdraw from the agreement. You may also use another unambiguous statement.

To: Legal Consultants AZ B.V. — Postbus 2015, 5600 CA Eindhoven, the Netherlands — secretariaat@legalconsultantsaz.nl

Statement: I hereby give notice that I withdraw from the agreement relating to the legal service described below.

Description of service

Date of agreement

Name of consumer

Address of consumer

Case number

Date of withdrawal

Signature (only when this form is submitted on paper)

9 Online withdrawal function

Where an agreement can be concluded through an online interface, LCaz provides the legally required online means of withdrawal, to the extent that obligation applies to the relevant agreement. This digital option is additional to, and does not replace, this model form.

10 Relationship to other documents

This information supplements Article 14 of the Terms and Conditions 2.0 and Article 15 of the Engagement Letter 2.0. In the event of a difference, mandatory consumer law prevails. Questions about withdrawal can be sent to secretariaat@legalconsultantsaz.nl.

About this translation

This page is an English translation of the Dutch withdrawal information, provided for information only. It has not been reviewed by a lawyer. In the event of any difference between this translation and the Dutch original, the Dutch text is legally authoritative.